My Jaguar
Introducing our business

A message from our Managing Director

"I feel incredibly proud of my team who have helped me to grow a business with one of the best reputations in the industry.

As a family business we deliver exemplary customer service by putting our staff and customers at the heart of everything we do.

If you are an existing customer, I would very much like to thank you for your custom and look forward to serving you for many years to come."

Paul Roberts, Founder and Managing Director

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  • Our staff are highly skilled because we invest so heavily in them - they make us who we are and we value them! We carry out proper technical interviews and support them throughout delivery.
  • We're accessible at all levels and at all times, from the engineer on call, to our Managing Director.
  • We're 100% dedicated to Maintenance and Engineering and specialise in the City, West End and Canary Wharf.
  • We’re a family-owned business, free of external influences.
How we deliver exceptional service
  • Our business is highly organised. We have well evolved teams dedicated to specific tasks, so that our account managers can focus on ensuring you get just what you need.
  • We invest heavily in a robust mobilisation process, because we know that investment at this stage is highly critical to the smooth running of your facilities in the long term.
  • We limit growth to 15% and we limit the number of contracts assigned to our account managers - to ensure we can deliver a best in class service on every contract, for the duration, not just at the start!
  • Our staff are highly skilled because we invest so heavily in them - they make us who we are and we value them! We carry out proper technical interviews and support them throughout delivery.
  • We're accessible at all levels and at all times, from the engineer on call, to our Managing Director.
  • We're 100% dedicated to Maintenance and Engineering and specialise in the City, West End and Canary Wharf.
  • We’re a family-owned business, free of external influences.
  • Our business is highly organised. We have well evolved teams dedicated to specific tasks, so that our account managers can focus on ensuring you get just what you need.
  • We invest heavily in a robust mobilisation process, because we know that investment at this stage is highly critical to the smooth running of your facilities in the long term.
  • We limit growth to 15% and we limit the number of contracts assigned to our account managers - to ensure we can deliver a best in class service on every contract, for the duration, not just at the start!
Priding ourselves on Technical Excellence

As a specialist in the operation and maintenance of complex building services systems, technical competence is crucial.

We have a robust technical interview, which identifies the strengths and weaknesses of each candidate.

We issue knowledge guides to our staff identifying precisely what we expect them to know about the systems in their charge, as well as building-specific information, such as points of isolation and system set-points.

No one knows everything, so we ensure that our Accounts Managers are equipped to support our site teams. Lastly, our Technical department are at hand to offer support and advice across the full spectrum of Building Services engineering.

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News
'InSite' Jaguar's in-house Quarterly Newsletter - Issue 10, April 2021
April 29, 2021

We are pleased to release our tenth edition of InSite, Jaguar’s quarterly newsletter. 'InSite' Jaguar's in-house Quarterly Newsletter - Issue 10, April 2021.jpg

In this issue, we meet the team at 1 St Martin’s Le Grand and spend ‘A Day in the Life’ of Amy Marchant, Accounts Clerk who gives us some valuable tips for our internal accounting tool, Focalpoint.

We also meet Jaguar’s Vitality Champions on page 16. There are now six Champions in the business!

Thank you to everyone who voted for our Employee of the Quarter, skip to page 14 to find out who ...

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100% external audit score for our team at 88 Wood Street
April 22, 2021

We are delighted to announce that our team at 88 Wood Street received an external audit score of 100%.

This is an excellent result for the team who recently also achieved Jaguar’s ‘Employee of the Quarter’ award.

Richard Martin, Senior Building Manager commented:

“My thanks to the team at 88 Wood Street. This score demonstrates the high standards that the team work to, day in, day out. Well done all!”

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Air Quality in the workplace
April 15, 2021

Throughout the COVID-19 pandemic, Jaguar have been looking to assist our customers in welcoming their tenants and visitors back into their buildings. Cleanliness within the workplace has never been more important and the need to ensure good air quality when offices are reoccupied will be crucial.

We have installed air purification systems and air monitoring sensors within some of our client’s properties and these have proven to be very successful. The air purification units are easily integrated within the existing air conditioning systems, disinfecting the air and decontaminating surfaces that come into contact with the treated air.

In numerous ...

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Our Technical Team save the day!
April 7, 2021

In building services, we often talk of critical power and a recent emergency call to our Technical Services Department about a loss of power turned out to be just that!

The team were called to one of our buildings following a report by a tenant of a loss of power. On arrival our guys were advised that the tenant, a fertility clinic, had lost input power to their UPS system which provides power to their laboratories. A quick assessment of the infrastructure found the supply cable to the UPS Input switchboard had been damaged by construction workers in the loading ...

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Introducing Jaguar's Innovation and Systems Manager
March 30, 2021

We are delighted to announce Chris Howlett’s promotion to Innovation and Systems Manager here at Jaguar.

Having started as an Improver in 2004, Chris has had a busy 17 years progressing to an Engineer, a Site Manager, a Mobilisation Manager and more recently to an Account Manager.

Chris will be responsible for the review and implementation of innovative solutions across the business whilst driving the utilisation of proven Smart Tech in the buildings that we manage.

We wish Chris every success in his new role.

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Jaguar Projects secure CAT A fit out at Exchequer Court
March 19, 2021

A very happy Friday for our Projects team!

Jaguar Projects have secured the works to complete a the CAT A installation at Exchequer Court. This will incorporate the full mechanical, BMS design and build services, as well as the refurbishment of the WC’s & public health services.

The team will be working closely with our preferred supply chain to complete the works on time and within budget. Jaguar Projects will be sharing further updates as the project develops.

If you would like to know more about the services our team can offer, please contact our Head of Projects, Richard ...

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One Westferry Circus team achieve excellent audit results
March 17, 2021

Our engineering team at One Westferry Circus have yet again achieved an excellent audit score. Site Manager Dean Higgs along with Domenico, Stephen and Shannon do a brilliant job in maintaining the building to the very highest of standards.

Luke Poole, Account Manager commented:

“It’s great to see such positive results at one of Jaguar’s longstanding sites. The team have received kind words and praise from both the external auditors and building managing agents, Helix Property Advisors. Thank you to the team for the work you do and congratulations to all involved.”

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Welcome back Elliott!
March 12, 2021

We are delighted to welcome Elliott Taylor, Account Manager back to the business.

With over 22 years of experience in the industry, Elliott will be working closely with our site teams to support our customers.

Elliott commented:

“I’m happy to be back working alongside colleagues and friends at Jaguar and look forward to (re)introducing myself to our longstanding clients.”

Welcome back Elliott Taylor! We wish you the best of luck in your new role.

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